Frequently Asked Questions– Trucell Supplements

What Countries Do You Ship To?

We currently ship to all of the United States and U.S. Territories.

Do You Ship To P.o. Boxes?

Yes, we do deliver to P.O Boxes in all U.S states.

Do you ship to APO, FPO and DPO military addresses?

We do ship to Military APO and FPO addresses, however, there can be delays due to security protocols within the Military Postal Service.

Make sure you select the USA as your "Ship to" country regardless of where you're currently based.
Use your full name (with or without rank),
Include the unit designation and APO/FPO (Air/Army Post Office or Fleet Post Office location) information with the 5-9 digit ZIP
Code number.

Examples below from USPS FAQs site.

CORRECT
SGT. JOHN SMITH
UNIT 2340 BOX 132 APO AE 09350
United States of America

INCORRECT
SGT. SMITH
23RD BATTALION
UNIT 2340, BOX 132
APO AE 09350
BAGHDAD IRAQ

How Can I Track My Order?

There are a few ways that you can track your order! 24-48 hours after placing your order you should receive a shipping confirmation email. Your shipping confirmation email will have your tracking number that you can check clicking directly on that tracking number. If you have/created an account with us during checkout, you can also login to your account and find your tracking number in the customer dashboard.

Can I Return / Exchange / Refund?

Yes! If you happen to have received an incorrect product, faulty/damaged product, or your purchase meets the requirements of our return policy, we will be happy to assist you with an easy & free return or exchange. For more information please see our full Return Policy.

For further assistance or if you have any questions on returns, please feel free to contact us at support@trucellsupplements.com or (833) 878-2355.

How Do I Create An Account?

You can create an account with us by locating the "user" icon at the top right of our website (right next to the magnifying glass). When you click this icon you can click "Register Now" which will take you to the account sign up page. You can also locate the same page at the bottom of the site under "My Account" > Register.

How Do I Change Or Reset My Password?

To change or reset your password, you can log into your account and navigate to the customer dashboard. Once you are at the customer dashboard, locate the "forgot password" link, and proceed with the steps.

How Do I Change The Email Address On My Account?

In order to change the email associated with your account you will have to contact our support team. Please email support@trucellsupplements.com with a request to change your account's email. In order to do so you will have to provide the email currently associated with the account and the one you would like to replace it with.

Frequently Asked Questions